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n order to edit / refund your order, contact the support team.
Please note that refunds aren’t available for pre-order items after production has started.
You can contact our support team here.
You can read about our return-policy here.
All mousepads currently available in our story are uncoated.
That includes the Sakura 2021 Collection.
As long as the production for your product hasn’t started, you can always reach out to our support team in order to get a refund.
You can read more about our return-policy here.
To stay up-to-date on restocks, follow us on Twitter.
Maintenance updates, news about pre-order and more will be available here as well.
You can find our twitter account here.
If your order isn’t a pre-order item, it will take approximately a week from placing an order to receiving it.
Please note that weekends may extend the shipping period.
Pre-order items vary in shipping-duration.
Go to the specific pre-order page to find out when the shipping-process begins.
You will earn 100 points for every 1$ spent.
For example: 500 points = 5$
Maybe in the future. It is not something we plan on doing at the moment.
In the bottom left corner of your screen, you can see the points-menu.
Click it in order to redeem your points
Check it for potential tasks you can complete to earn more points!
Sadly, not. The points spent on a purchase CANNOT be refunded.